FAQ
Quick answers to common questions.
LixBuds offers up to 6 hours of playback and up to 60 hours with the charging case.
Standard shipping takes 5x7 business days.
Start the process from the returns page and include your order number.
It covers manufacturing defects for 2 years from purchase.
Yes, they are IPX6 rated for sweat and splashes. They are not submersible.
It works on Android 6.0+ and iOS 13+. You can sync multiple devices with your account.
Use the contact page and describe the issue with your order number if applicable.
We accept credit and debit cards, plus other methods available at checkout.
Press and hold the pairing button for 10 seconds until the LED flashes.
Yes, you can request a change within the first 12 hours from your account or via support.
Press and hold the right touch panel for 2 seconds or enable it in the Lixney app.
Yes, you can use the left or right earbud independently in mono mode.
Refunds are processed within 2x3 business days after we receive the product.
Contact us with your order number and photos of the package. We resolve it within 24x48 hours.
You can cancel it if it has not been shipped yet. Contact us as soon as possible.
Open the Lixby app and follow the update prompt when the earbuds are connected.
Yes, we offer occasional discounts. Check the newsletter or active promotions.
Use a dry cloth and a soft swab. Avoid direct liquids.
Yes, they include noise-reducing microphones for clear calls.
Request it from the contact page and we will send you the latest PDF.
