Frequently asked questions
Quick answers to common questions.
LixBuds offers up to 6 hours of playback and 60 hours with the charging case.
Standard shipping takes 5-7 business days.
Start the process from the returns page and attach your order number.
It covers manufacturing defects for 2 years from purchase.
Yes, they have IPX6 certification for sweat and splashes. They are not submersible.
It works on Android 6.0+. You can sync multiple devices with your account.
Use the contact page and describe the problem with the order number if applicable.
We accept credit and debit cards, plus other methods available at checkout.
Press and hold the pairing button for 10 seconds until the LED flashes.
Yes, you can request the change within the first 12 hours from your account or with support.
Press and hold the right touch panel for 2 seconds or activate it from the Lixney app.
Yes, you can use the left or right independently in mono mode.
Refunds are processed in 2-3 business days after receiving the product.
Write to us with the order number and photos of the package. We'll resolve it in 24-48 hours.
You can cancel it if it hasn't been shipped yet. Write to us as soon as possible.
Open the Lixby app and follow the update notice when the headphones are connected.
Yes, we offer occasional discounts. Check the newsletter or active promotions.
Use a dry cloth and a soft cotton swab. Avoid direct liquids.
Yes, they include microphones with noise reduction for clear calls.
Request it from the contact page and we'll send you the updated PDF.
