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Frequently asked questions
Quick answers to common questions.
LixBuds One has up to 6 hours of continuous playback. With the charging case, you get up to 60 hours of total playback.
Yes, LixBuds One has IPX6 certification, which means they are resistant to sweat and water splashes. They are not fully submersible.
Lixney works on Android 6.0 or higher. You can sync your data across multiple devices using your Lixby account.
Yes, Lixney uses end-to-end encryption and complies with all GDPR regulations. Your financial information is completely secure.
Yes, we offer a 30-day return period. For more details, check our return policy.
You can contact our technical support team through the contact form below or by sending an email to lixbyinfo@gmail.com.
Standard shipping takes 5-7 business days. During high demand periods it may vary.
The warranty covers manufacturing defects for 2 years. It does not cover damage from misuse or accidents.
We accept credit and debit cards, as well as other methods available at checkout.
Press and hold the pairing button for 10 seconds until the LED flashes and then reconnect.
Yes, you can request the change within the first 12 hours after purchase from your account or by contacting support.
Write to us with your order number and attach photos of the package. We'll resolve it within 24-48 hours.
Press and hold the touch panel on the right earbud for 2 seconds or activate it from the Lixney app.
Yes, during checkout you can enter your tax information. You can also request it from your account.
Contact us
Contact information
lixbyinfo@gmail.com
Phone
+34 900 123 456
Location
Tenerife, Spain
Hours
Monday - Friday: 8:00 AM - 8:00 PM UTC