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Quick access to resolve common questions.
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LixBuds Support
Setup, battery, and connectivity.
Lixney Support
Account, sync, and security.
FAQ
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Warranty
Terms and process.
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Frequently asked questions
Quick answers to common questions.
LixBuds One has up to 6 hours of continuous playback. With the charging case, you get up to 60 hours total.
Yes, LixBuds One has an IPX6 rating, meaning they are resistant to sweat and splashes. They are not fully submersible.
Lixney works on Android 6.0 or later. You can sync your data across multiple devices using your Lixby account.
Yes, Lixney uses end-to-end encryption and complies with GDPR regulations. Your financial information is fully secure.
Yes, we offer a 30-day return period. For details, see our returns policy.
You can contact our support team using the contact form below or by emailing lixbyinfo@gmail.com.
Standard shipping takes 5–7 business days. It may vary during high demand.
The warranty covers manufacturing defects for 2 years. It does not cover misuse or accidental damage.
We accept credit and debit cards, plus other methods available at checkout.
Press and hold the pairing button for 10 seconds until the LED flashes, then reconnect.
Yes, you can request a change within the first 12 hours after purchase from your account or by contacting support.
Contact us with your order number and photos of the package. We resolve it within 24–48 hours.
Press and hold the right earbud touch panel for 2 seconds or enable it in the Lixney app.
Yes, during checkout you can enter the tax details. You can also request it from your account.
Contact us
Contact information
lixbyinfo@gmail.com
Phone
+34 900 123 456
Location
Tenerife, Spain
Hours
Monday - Friday: 8:00 - 20:00 UTC